At The Green Abode we know that you care how the information we receive from you is used and stored and we appreciate your trust. We will always handle your personal information securely and carefully. We will comply with all applicable Australian privacy laws and ensure our staff are aware of their obligations.
What personal information do we gather and store?
The information we learn from customers helps us personalise and continually improve your shopping experience at The Green Abode. Here are the types of information we gather.
Information you give us: We receive and store any information you enter on our web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customising future shopping for you, improving our store features, and communicating with you.
Automatic information: We receive and store certain types of information whenever you interact with our website. For example, like many web sites "cookies" are used to obtain certain types of information when your Web browser accesses our website. Cookies are alphanumeric identifier text files that are transferred to your computer’s hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as storage of items in your Shopping Cart between visits.
E-mail communications: To improve our service and your shopping experience, we may send you newsletters with our special offers, new products and special events. We will also email to notify you of changes to our policies, and for your order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please let us know by emailing email@example.com or to unsubscribe to the newsletter reply follow the link on the bottom of the newsletter to unsubscribe.
Who has access to the information we receive?
We respect your privacy and appreciate your business. Only specific employees or sub-contractors in our customer care, marketing, store, warehouse systems and IT areas have access to your personal information, and only under strict controls and procedures. Obviously, we may need to share your name and address and at times phone number with our freight carrier to ensure reliable and efficient delivery of your orders. If required, we will also share this information with organisations who carry out credit, fraud and other security checks. At no other time do we ever provide your contact details or payment information to any other third party vendor, associate or service provider.
How is my personal information stored?
Your information is stored in a secure database, except credit information which is sent straight to our administrative computer via a process called Secure Sockets Layer (SSL) encryption technology. We use industry standard 128 bit encryption. SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it extremely difficult for this information to be intercepted. Credit card details are not permanently stored on our website. We use 1024 bit encryption for temporary storage. The card number is only accessed and processed by a member of our customer service team when required to debit your credit card when processing your order.
If you have any concerns about privacy of your personal information as used and collected by us please send us a thorough description by clicking on the "Contact Us" link at the top of this web page and we will try to resolve it.
Peace of Mind Policy
We want you to love every purchase, but understand sometimes things are just not right.
If you have any questions or discrepancies with your order or any issues with any of the product(s) you have purchased from us, please let us know as soon as possible so we can endeavour to sort it out promptly.
Simply send your query to us via the contact us page or by clicking here
Online forum etiquette
We recognise the value of having a well-connected, supportive community group that helps one another with pickups, drop offs, knowledge sharing and the like.
The following online etiquette is appreciated:
- Be respectful of your fellow members.
- Value the opinions of others. While you should feel free to disagree and present your own point of view you must do so in a manner that does not denigrate the opinions of others.
- Use appropriate language and never use language that could be found offensive.
- Never attack others personally.
- Don’t act in a way that could constitute harassment, bullying or discrimination.
- Personal for sale ads or wanted to buy ads require approval prior to posting.